provide Service Desk Software & Solutions

Project Management Software tool, Project Management Software

Few of our clients are…

PricewaterhouseCoopers is using Saviom to optimally manage more than 4000 consultants around Australia.

Fujitsu Australia is efficiently utilizing its service engineers on the field with Saviom.

This section will keep you updated about our Implementations, Upcoming releases and News and Events, so don’t forget to check it regularly.

Fujitsu Implements Saviom
Resource for all its engineers
across Australia.
More...

SAVIOM SERVICE DESK

Saviom will understand your Service Desk requirements and customise our tool to meet those requirements in order to make your Service Desk operations more efficient.

What Can You Expect from SAVIOM Service Desk?

SAVIOM Service Desk Features

	Quality and improved customer service, perception and satisfaction.
	Swift turn-around of customer requests.
	Single platform to communicate and provide information to your customers.
	Improved teamwork and communication among team members.
	Proactive approach towards service provision.
	Reduced negative business impact by eliminating dissatisfactory service.
	Well managed infrastructure and quality control.
	Optimum usage of IT support resources.
	Increased productivity of business and service desk personnel.
	Receive only relevant management information which enables you to make more informed decisions.

Saviom Service Desk provides these features in a cost effective software package tailored to suit your business requirements.

	Incident Management.
	Problem Management.
	Configuration Management.
	Change/Request Management.
	Knowledge/Document Management.
	Management Reporting.
	User configurable portals as per roles.
	Collaborative architecture.