Enhanced customer experience plays a vital role in increasing the overall business revenue and profitability. It also elevates an organization’s credibility in the hyper-competitive world. Therefore, making it top-notch is indispensable.
There are myriad ways to enhance customer experience, such as the marketing strategy, brand awareness, product/service quality, value proposition, etc. However, one of the effective ways to improve the customer satisfaction level is by managing the workforce intelligently.